Returns and refunds

Fourfold Works

We want you to receive the item you chose, in the condition promised. For merchandise help, email pdurivage33@gmail.com with your order number and the website where you placed the order.

Standard merchandise returns

You have 30 calendar days after delivery to tell us you would like to return ordinary, non-personalized merchandise, including if you chose the wrong size or color or changed your mind. Please email before sending anything back so we can provide our merchant return address and the correct return instructions. Send the item within 14 calendar days after notifying us. Do not send it to the printing partner or the address printed on its package unless our return instructions specifically direct you there.

For these voluntary returns, items should be unused, unwashed and unaltered. Trying an item on or inspecting it as you would in a shop is fine. Pack it securely; use the original packaging if you still have it. You pay change-of-mind return postage. We do not charge a restocking fee. Sale items follow the same rules.

Damage, errors or defects

If an item arrives damaged, defective, incorrect or substantially different from its description, contact us as soon as possible. Please report visible delivery or manufacturing problems within 30 calendar days of delivery when possible and include clear photos of the issue. This helps us resolve the problem with our production partner; it does not limit rights you have under consumer law.

We will arrange an appropriate replacement or refund and cover reasonable return costs when a return is required because of our error or a confirmed product problem. Do not send a damaged item back until we give you instructions. Keep it and its packaging available while we review the issue. We may resolve a documented problem without requiring a physical return.

Refunds and exchanges

Approved refunds go to the original payment method. For ordinary returns, we refund the returned product price and the attributable tax. Original delivery charges are refunded where law requires; expedited-delivery upgrades are not refunded for an ordinary change of mind. Merchant-fault refunds include applicable delivery charges. We do not require you to accept store credit.

We process voluntary-return refunds within 14 calendar days after the item is received. Statutory cancellation refunds follow the applicable legal deadline; where permitted, we may wait until the item is received or you provide proof of return dispatch, whichever happens first. Your payment provider may need additional time to show the credit. For a different size or color, return the original item under this policy and place a new order; we do not guarantee exchange stock.

Your consumer rights

This policy adds to your rights under applicable consumer law. It does not remove cancellation, faulty-goods, refund, replacement or other rights, or shorten any legally applicable time limit. Standard artwork printed after you order is not treated as personalized solely because production begins after purchase. If an item is genuinely personalized to your instructions, any applicable restriction will be clearly disclosed before purchase and will not remove faulty-goods rights.

This page covers physical merchandise ordered from this website. Books, digital content and services may have separate purchase terms. If you are unsure, contact pdurivage33@gmail.com before ordering.